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Welcome to Serenity In A Jar!

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USD

FAQ's

 

Where is the store based?

We are an online store based in Dallas, TX

  

What is this store's return and exchange policy?

We take great pride in packaging and shipping our candles so that damage does not occur. If for any reason you candle arrives damaged please take a picture and send it to us.

If you are unhappy with our product for any reason please contact us to see what can be arranged. If returning candles we must receive them in the same condition that they were in when we shipped them. We must receive the candle before issuing a credit.

We do not accept returns on used candles.

  

Do you accept orders placed outside of the US?

We sure do!

 

How long will it take to receive my order?

Most products are in stock and will be shipped within 2 - 3 business days. All orders are shipped via USPS Priority Mail. Once shipped most domestic orders take anywhere from 2 to 5 business days to arrive depending on the efficiency of your local postal service. International shipping delivery time may vary between 2 and 12 weeks.

  

What makes your candles different than other candles on the market?

We are always striving to improve so we put a lot of time, research, quality ingredients into our candles and top them with a whole lot of love. Every candle is hand poured when you order, then we hand finish and inspect each one before we wrap it to ship. If it doesn't meet our standard, we will not sell it. While it's time consuming we feel it's important because our name goes on every candle we make and we want it to be the very best candle you can find anywhere.

 

Do your wicks contain lead?

No they do not. In fact you cannot buy wicks containing lead in the United States. We use cotton wick or FDA zinc core wicks in all of our candles. There are lots of things to consider with choosing a wick, flame height, burn pool quality and scent throw produced. If you choose to buy candles that are produced in other countries from local stores, please be sure to ask if the candle contains lead wicks as their laws may not be as strict as ours in the USA.

  

I've heard that candles have memory, exactly what does that mean?

When you first burn your candle please allow it to burn long enough so that the melt pool reaches the edge of the candle. In future burnings, all candles will only burn as far from the wick as they did the first time. This is referred to as a "candles memory". Blow the candle out or use a wick dipper to dip the wick into the melted wax and allow it to cool completely and the wax to harden before lighting again. Always remember to clip the wick to 1/4 inch before relighting and during your burning to prevent soot and overheating the glass containers.

 

How do I pay for my order, is it secure?

The Shopify checkout process is powered by both Shopify Payments and PayPal, two of the most trusted online payment solutions on the web. Because of this, Shopify has all the same securities and payment fraud protection as these leading payment processors. We accept Visa, Mastercard, Discover, American Express and Diners Club. If paying with PayPal, you may also make payments using your bank account, but this may delay your order.

  

What if something is wrong with my order?

If you have a problem with an order from this store, please contact the store directly, either through the Contact page.